VP of Operations
Makes the business run. Every process, automated.
The VP of Operations is the factory floor manager. She runs the systems that run your business — scheduling, dispatch, project coordination, vendor management, internal workflow. Every repetitive process, templated and executed without friction.
A Day in the Life
All day: monitors workflow health across every department. Routes work to the right agents or humans. Fires off follow-ups on stalled processes. Escalates blockers. Keeps the operational heartbeat steady.
Responsibilities
- ·Orchestrate cross-department workflows
- ·Manage scheduling, dispatch, and logistics agents
- ·Monitor SLA compliance and operational KPIs
- ·Identify process bottlenecks and propose fixes
- ·Own vendor relationships and renewal cycles
KPIs They Own
- ●On-time execution rate
- ●Process cycle time
- ●Operational cost per unit delivered
- ●SLA compliance
Tools & Integrations
SARA OpsSARA Voice (internal dispatch)Project management integrationsCalendars
Who Hires This Role
- · Service businesses
- · Multi-location operators
- · Agency operators
The Anchor — 5 Seats Worldwide
Want everything, not just VP of Operations?
Sovereign members get all 12 SARA modules + custom AI development + embedded team + direct founder access + inner-circle benefits across every Crucible Group division. $50,000+/month. Invitation-only.