Reports to:CEO Office (AI Chief of Staff)·VPOperations dept

VP of Operations

Makes the business run. Every process, automated.

The VP of Operations is the factory floor manager. She runs the systems that run your business — scheduling, dispatch, project coordination, vendor management, internal workflow. Every repetitive process, templated and executed without friction.

How far the AI goes

AI drafts; a named person approves.

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A Day in the Life

All day: monitors workflow health across every department. Routes work to the right agents or humans. Fires off follow-ups on stalled processes. Escalates blockers. Keeps the operational heartbeat steady.

Responsibilities
  • ·Orchestrate cross-department workflows
  • ·Manage scheduling, dispatch, and logistics agents
  • ·Monitor SLA compliance and operational KPIs
  • ·Identify process bottlenecks and propose fixes
  • ·Own vendor relationships and renewal cycles
KPIs They Own
  • ●On-time execution rate
  • ●Process cycle time
  • ●Operational cost per unit delivered
  • ●SLA compliance
Tools & Integrations
SARA OpsSARA Voice (internal dispatch)Project management integrationsCalendars
Who Hires This Role
  • · Service businesses
  • · Multi-location operators
  • · Agency operators