Dispatcher / Scheduler
Books jobs, routes technicians and keeps customers told when you're arriving
The Dispatcher / Scheduler books service jobs into open slots, assigns technicians by skill and location, reshuffles the board when jobs run long and tells customers who asked for updates when the technician is on the way.
It works end to end with a named human owner. Anything involving life safety — gas smell, fire, injury — is told to call 911 and handed to a person immediately; the dispatcher never gives safety or technical advice.
AI does it end to end with a human owner.
This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.
SARA is our AI assistant. Calls are recorded.
7am: builds the day's board from booked jobs and technician availability. Morning: a job runs long, so it reshuffles two afternoon calls and texts those customers. Midday: fits an urgent no-heat call into the nearest technician's route. Evening: tomorrow's confirmations and an end-of-day report.
- ·Book jobs into open slots
- ·Assign technicians by skill, location and workload
- ·Re-plan the board when jobs run long
- ·Send on-the-way updates to customers who asked
- ·Route life-safety calls to 911 and a person immediately
- ·Record job outcomes and follow-ups
- ●Jobs completed on the scheduled day
- ●Arrival within promised window
- ●Technician utilization
- ●Life-safety calls handed to a person immediately (target: 100%)
- · HVAC, plumbing and electrical contractors
- · Cleaning and pest control
- · Mobile services