Privacy Policy | Crucible Group AI

1. Who We Are

Crucible Group AI ("CGAI," "we," "us," or "our") provides AI-powered business automation and intelligence services. Our website is located at cruciblegroupai.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Information you provide directly:

Name, email address, phone number, and company name (via contact forms and AI chat interactions)
Industry, revenue range, and business pain points (during AI advisor conversations)
Payment information (processed securely by Stripe; we do not store card details)
Any other information you voluntarily provide through our services

Information collected automatically:

Browser type, operating system, device information
IP address and approximate geographic location
Pages visited, time spent, referring URLs
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

To provide, maintain, and improve our services
To respond to your inquiries and communicate with you
To process payments and manage subscriptions
To send marketing communications (with your consent; you can opt out at any time)
To analyze usage patterns and improve our website and products
To detect, prevent, and address technical issues or security threats
To comply with legal obligations

4. AI-Specific Disclosures

Our services use artificial intelligence, including large language models provided by Anthropic (Claude) and voice synthesis by ElevenLabs. When you interact with SARA or any of our AI systems:

Your conversation inputs are processed by third-party AI providers to generate responses
We may retain conversation transcripts to improve service quality
AI-generated outputs are not human-authored and may contain inaccuracies
We do not use your data to train third-party AI models without explicit consent
Voice interactions may be recorded and transcribed for service delivery purposes

5. Data Sharing

We do not sell your personal information. We may share data with:

Service providers: Stripe (payments), Resend (email), Supabase (database), Anthropic (AI), ElevenLabs (voice), Vercel (hosting)
Legal requirements: When required by law, regulation, or legal process
Business transfers: In connection with a merger, acquisition, or sale of assets

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Contact and lead data is retained for up to 3 years after your last interaction unless you request deletion.

7. Cookies & Tracking

We use cookies and similar technologies for analytics, personalization, and advertising purposes. You can manage your cookie preferences through the cookie consent banner displayed on your first visit. Essential cookies required for site functionality cannot be disabled.

8. Your Rights

Under GDPR (EU/EEA residents):

Right to access, rectify, or erase your personal data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

Under CCPA (California residents):

Right to know what personal information is collected and how it is used
Right to delete personal information
Right to opt out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your rights

9. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted data at rest, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us at:

Email: privacy@cruciblegroupai.com
General: eric@cruciblegroupai.com
Website: cruciblegroupai.com/contact