Terms of Service

1. Agreement to Terms

By accessing or using the services provided by Crucible Group AI ("CGAI," "we," "us," or "our"), including our website at cruciblegroupai.com and all related AI-powered tools, platforms, and services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Services.

2. Description of Services

CGAI provides AI-powered business automation, intelligence, and operational systems including but not limited to: AI voice agents, lead generation, competitive intelligence, financial monitoring, content automation, and custom AI infrastructure deployment. Our AI assistant, SARA, and related agents operate as autonomous software systems, not human operators.

3. AI Disclosure & Limitations

• AI-generated content: Outputs from our AI systems (including SARA) are generated by artificial intelligence and may contain errors, inaccuracies, or outdated information. You should independently verify any AI-generated content before making business decisions based on it.
• Not professional advice: Our AI systems do not provide legal, financial, medical, or other professional advice. Consult qualified professionals for such matters.
• Autonomous actions: Some AI agents may take automated actions on your behalf (sending emails, making calls, updating records). You are responsible for configuring appropriate guardrails and reviewing automated actions.
• Voice AI: Phone calls handled by our AI voice agents are conducted by artificial intelligence. Call recipients will be informed that they are speaking with an AI system.

4. Subscriptions & Billing

• Subscription plans are billed monthly or annually as selected at checkout.
• Payments are processed securely through Stripe. We do not store your payment card details.
• Subscriptions automatically renew unless canceled before the next billing cycle.
• You may cancel your subscription at any time online in your client portal (Billing) or by emailing support@cruciblegroupai.com. Cancellation takes effect at the end of the current billing period.
• 30-day refund, no questions asked. If you are not happy with your first month, email support@cruciblegroupai.com within 30 days of your first payment and we refund it in full — the subscription and any setup fee. You do not have to give a reason, and we will not ask you to try it for another week first. Usage does not void it: if you used the service and it was not right for you, that is the answer the refund exists for.
• After the first 30 days, cancel any time from the billing portal and you are not charged again. We do not refund a month already served, and we do not lock you into a contract that would make you want one.
• We reserve the right to change pricing with 30 days' written notice. Existing subscriptions remain at their current rate until renewal.

5. Acceptable Use

You agree not to use the Services to:

• Violate any applicable law, regulation, or third-party rights
• Send unsolicited communications (spam) through our outreach tools
• Present your AI agent as a human. Every call your agent answers or places says it is an AI assistant and that the call is recorded, and you won't ask us to remove that
• Call or text anyone who has not given the consent the law requires. For marketing calls or texts made with an AI voice, that is prior express written consent naming your business. You are responsible for that consent, for keeping records of it for at least five years, for Do Not Call rules, and for honouring every opt-out
• Cold-call or cold-text purchased, scraped or shared lists
• Handle protected health information (we don't sign business associate agreements), collect payment card numbers by voice, or collect debts
• Attempt to reverse-engineer, decompile, or extract our AI systems, prompts, or workflows
• Use the Services for any illegal, harmful, or fraudulent purpose
• Exceed usage limits defined by your subscription tier
• Share account credentials with unauthorized parties

6. Intellectual Property

• Our IP: All CGAI systems, workflows, AI configurations, system prompts, agent architectures, and platform technology are our proprietary intellectual property.
• Your data: You retain ownership of all data you provide to us. We are granted a limited license to use your data solely for the purpose of delivering the Services.
• Generated content: Content generated by our AI systems for your business use is licensed to you for the duration of your subscription. You may use it for your business purposes.

7. Data & Confidentiality

We take data protection seriously. Client business data is treated as confidential and is not shared with other clients. Anonymized, aggregated data may be used to improve our services and develop industry benchmarks. For full details, see our Privacy Policy.

8. Service Level & Availability

• We target 99.9% uptime for our core services but do not guarantee uninterrupted availability.
• Scheduled maintenance will be communicated in advance when possible.
• We depend on third-party services (Anthropic, ElevenLabs, Twilio, etc.) and are not liable for their outages.
• Enterprise clients may negotiate specific SLA terms under separate agreements.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CGAI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

10. Indemnification

You agree to indemnify, defend, and hold harmless CGAI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Services or violation of these Terms.

11. Termination

We may suspend or terminate your access to the Services at any time for violation of these Terms, non-payment, or other cause, with notice when practicable. Upon termination, you may request export of your data within 30 days. After 30 days, we may delete your data.

12. Governing Law & Disputes

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes shall be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in court for intellectual property matters.

13. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or prominent notice on our website at least 30 days before taking effect. Continued use of the Services after changes take effect constitutes acceptance.

13a. SMS Terms and Conditions (Text Messaging Program)

By providing your mobile number and opting in (during signup/checkout, or verbally on a recorded call with our AI assistant), you agree to receive account-related text messages from Crucible Group AI: requested checkout links, service and setup notifications, lead alerts captured by your AI receptionist, and appointment confirmations. Message frequency varies with account activity (typically 1–8 messages/month). Message and data rates may apply. Consent is not a condition of purchase. Reply STOP to cancel at any time. Reply HELP for help, or email support@cruciblegroupai.com. Carriers are not liable for delayed or undelivered messages. Full program details: cruciblegroupai.com/sms.

13b. Lead Radar

Lead Radar searches public posts twice a day for people asking for what your business sells, and shows you the ones that clear our checks, each with a draft reply. It is a free evaluation today and is not for sale. Before Lead Radar runs for your business, a person at your business must accept these points on your portal; we record who accepted, when, and which version (current version: 2026-09-26).

• Lead Radar finds public posts where people ask for what you sell. They are public posts, not contacts who have agreed to hear from you.
• Contact someone only by replying where they posted, or on a channel they invited people to use in that post (for example, "DM me" or "email me at").
• When you reply, say that you are the business. Never post as a customer, a neighbour, or anyone who is not you.
• Follow the rules of the site you reply on. Some forums do not allow business replies; respect that.
• Do not call, text, or add anyone to an email list because they appeared in Lead Radar.
• Do not export, copy in bulk, sell, or share the leads. They are for your business to answer, one at a time.
• We do not guarantee any number of leads. Some sweeps find nothing, and we would rather show you nothing than filler.
• Posts of people unhappy with a competitor are shown as market insight only. Do not reply to someone's review of another business.

Lead Radar gives you no phone numbers or email addresses and contacts no one for you. You are responsible for what you post and send. We may pause Lead Radar for an account that uses it to contact people in ways these points do not allow.

14. Contact

For questions about these Terms, contact us at:

Email: legal@cruciblegroupai.com
General: hello@cruciblegroupai.com
Website: cruciblegroupai.com/contact