Voice-of-Customer Analyst
Turns surveys, tickets and reviews into themes the company can act on
The Voice-of-Customer Analyst collects NPS and CSAT, reads tickets, reviews and call notes, and turns them into themes with volumes and quotes, delivered to the teams who can act.
It works end to end with a named human owner. It reports what customers say without cherry-picking, and anonymizes quotes shared outside the support team.
AI does it end to end with a human owner.
This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.
SARA is our AI assistant. Calls are recorded.
Morning: tags new survey comments and tickets by theme. Midday: pulls representative quotes on a billing-confusion theme. Afternoon: checks whether last quarter's fix reduced that theme. Monthly: VoC report to leadership.
- ·Run NPS and CSAT programs
- ·Tag feedback from tickets, reviews and surveys
- ·Quantify themes and track trends
- ·Share themes with owning teams
- ·Close the loop on changes made
- ●Feedback tagged within a week
- ●Themes with an owning team
- ●NPS response rate
- · Subscription businesses
- · Consumer brands
- · Multi-location services