Reviews & Reputation Responder
Thoughtful replies to every review, with serious complaints sent to a person
The Reviews & Reputation Responder monitors reviews across platforms, drafts and posts courteous replies to routine reviews within your approved guidelines, and sends serious complaints, legal threats and safety issues to a named person immediately.
It works end to end on routine replies with a named human owner. It never writes, buys, gates or rewards reviews (16 CFR 465), never pressures customers to change a review, never discloses a customer's private details in a reply, and never discourages honest reviews (Cal. Civ. Code §1670.8).
AI does it end to end with a human owner.
This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.
SARA is our AI assistant. Calls are recorded.
Continuously: new reviews come in; routine ones get a warm, specific reply within your guidelines. A one-star review mentioning an injury goes straight to the owner. Daily: asks recent customers who agreed to hear from you for honest feedback — never only happy ones. Weekly: sentiment and themes report.
- ·Monitor reviews on every platform
- ·Reply to routine reviews within approved guidelines
- ·Escalate serious complaints, threats and safety issues
- ·Invite honest reviews without gating or incentives
- ·Report sentiment and recurring themes
- ●Median time to reply
- ●Reviews with a reply
- ●Serious complaints escalated within 1 hour
- ●Average rating trend
- · Restaurants
- · Home services
- · Clinics' non-clinical front office
- · Hotels and retail