VP of Customer Success
Keeps your customers happy — and paying
The VP of CS owns post-sale experience. She tracks customer health, flags churn risks early, orchestrates onboarding and QBRs, and ensures every client gets the attention that warrants expansion. Churn is a controllable — she controls it.
AI drafts; a named person approves.
This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.
SARA is our AI assistant. Calls are recorded.
Morning: health score review across every account. Midday: outreach to at-risk accounts, QBR prep. Afternoon: onboarding check-ins, case study development for happy accounts. Weekly: churn and NRR reporting.
- ·Maintain customer health scores
- ·Proactive churn prevention outreach
- ·Orchestrate QBRs and success check-ins
- ·Identify expansion opportunities
- ·Own NPS collection and analysis
- ●Net revenue retention
- ●Gross churn rate
- ●Expansion revenue
- ●NPS
- · SaaS companies
- · Subscription businesses
- · High-touch services
Customer Success Manager
Owns the post-sale relationship
Onboarding Specialist
Every new customer, off to a great start
Support Operations Lead
Keeps the support queue healthy, macros current and escalations moving
Voice-of-Customer Analyst
Turns surveys, tickets and reviews into themes the company can act on
Order & Returns Specialist
Answers where-is-my-order and runs returns within your written policy