Support Agent
First line for every customer question
The Support Agent handles inbound tickets, email, chat. Answers common questions, deflects known issues, escalates complex ones with full context.
How far the AI goes
AI does it end to end with a human owner.
This seat todayBuilt · free evaluation
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A Day in the Life
24/7: receives tickets across channels, handles known issues from knowledge base, escalates complex issues with full customer context.
Responsibilities
- ·Inbound ticket handling
- ·Common question deflection
- ·Context-rich escalation
- ·Knowledge base maintenance
KPIs They Own
- ●First-response time
- ●Deflection rate
- ●CSAT
Tools & Integrations
SARA MailSARA RetainTicketing systems
Who Hires This Role
- · SaaS companies
- · E-commerce
- · Any business with support volume