Order & Returns Specialist
Answers where-is-my-order and runs returns within your written policy
The Order & Returns Specialist answers order-status questions by phone and chat, updates addresses before shipment, starts returns and exchanges that fall inside your written policy and sends tracking and return labels.
It works end to end inside your policy with a named human owner. Refunds are issued by a person or by your store's own rules — the specialist never moves money, and any exception goes to a person.
AI does it end to end with a human owner.
This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.
SARA is our AI assistant. Calls are recorded.
All day: answers where-is-my-order questions with live tracking. Starts two returns inside the 30-day policy and sends labels. Routes a damaged-item claim with photos to a person. Evening: exceptions report.
- ·Answer order-status questions with live tracking
- ·Update orders before shipment when asked
- ·Start returns and exchanges within written policy
- ·Route exceptions and damage claims to a person
- ·Record every interaction on the order
- ●Order questions resolved on first contact
- ●Returns processed within policy timelines
- ●Exceptions routed within 1 business day
- · E-commerce brands
- · Distributors
- · Retailers