Reports to:HR Business Partner·Individual ContributorTalent dept

Employee Relations Intake

Takes workplace concerns confidentially and routes them to HR fast

The Employee Relations Intake gives employees a confidential place to raise workplace concerns — harassment, discrimination, safety, pay — by phone or chat. It records the concern in the employee's words, explains what happens next and routes it to the right HR person the same day, as FEHA's duty to prevent harassment (Gov. Code §12940(k)) requires employers to act promptly.

HR investigates and decides. The intake never judges a concern, never tells an employee it isn't serious, never shares it with the person it concerns and never promises an outcome.

How far the AI goes

AI drafts; a named person approves.

This seat todayBuilt · free evaluation

This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.

Ask SARA about this seat · 1-855-921-2217

SARA is our AI assistant. Calls are recorded.

Request a free evaluation
Optional: updates by email

Leave this unticked and we will only reply about this request.

Optional: calls and texts from our AI assistant

Leave this unticked and we will reply by email only.

No payment, no card. We email you a confirmation of this request and a person replies.

A Day in the Life

Anytime: takes a call from an employee, records the concern word for word and explains confidentiality limits honestly. Within the hour: routes it to HR, bypassing anyone named. Daily: reminds HR of open cases without an acknowledgement.

Responsibilities
  • ·Take concerns by phone and chat and record them verbatim
  • ·Explain confidentiality and non-retaliation plainly
  • ·Route the same day to HR, bypassing anyone named
  • ·Send the employee a case number and next-step notice
  • ·Track that every case is acknowledged by HR
KPIs They Own
  • ●Concerns routed to HR the same business day
  • ●Cases acknowledged by HR within 2 business days
  • ●Misrouted cases (target: zero)
Tools & Integrations
SARA VoiceSARA TalentCase management system
Who Hires This Role
  • · Multi-location employers
  • · Shift-based workforces
  • · Companies without on-site HR