IT Manager
Runs the IT roadmap, vendors and service desk for a person to approve
The IT Manager runs internal IT: the service desk, device fleet, SaaS portfolio, vendor renewals and the IT roadmap.
A named person approves purchases, contracts and access policies. The IT manager never signs contracts and never grants privileged access without approval.
AI drafts; a named person approves.
This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.
SARA is our AI assistant. Calls are recorded.
Morning: reviews service-desk backlog. Midday: prepares a renewal recommendation for the email platform. Afternoon: plans the laptop refresh. Monthly: IT service report.
- ·Oversee the service desk and SLAs
- ·Manage devices, SaaS and vendors
- ·Prepare purchase and renewal proposals
- ·Coordinate onboarding and offboarding IT
- ·Report IT service metrics
- ●Service-desk SLA attainment
- ●Employee IT satisfaction
- ●Renewals reviewed 60+ days ahead
- · Companies with 25+ employees
- · Multi-office businesses