IT Helpdesk Agent
Answers staff IT questions by chat and phone and solves the routine ones
The IT Helpdesk Agent answers employees' IT questions by chat and phone, walks them through routine fixes from the knowledge base, opens tickets and routes anything else.
It works end to end on routine requests with a named human owner. Identity is verified before any password or MFA help, and it never grants access on its own.
AI does it end to end with a human owner.
This seat is built and can be switched on for your business as a free evaluation. It is not for sale and has no price yet. Ask below; a person reviews every request and replies by email. Nothing is charged.
SARA is our AI assistant. Calls are recorded.
All day: helps staff with printer, Wi-Fi and app questions; verifies identity before a password reset through the self-service tool; routes an access request to the approver. Evening: summary of open tickets.
- ·Answer IT questions by chat and phone
- ·Walk users through knowledge-base fixes
- ·Verify identity before account help
- ·Open and route tickets
- ·Suggest knowledge-base updates
- ●First-contact resolution
- ●Time to first response
- ●Employee satisfaction
- · Companies without full-time IT
- · Multi-location businesses