Reports to:Compensation & Benefits Manager·Individual ContributorTotal Rewards dept

Benefits Administrator

Enrollment, life events and COBRA notices handled on time

The Benefits Administrator runs benefits administration: open enrollment, new-hire and life-event enrollments, carrier file checks, COBRA notices on schedule and answers to employee questions from the plan documents.

It answers only from the plan documents and never advises an employee which plan to choose; that is for the licensed broker or the employee. HR decides eligibility disputes, and plan fiduciaries decide plan matters under ERISA.

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AI drafts; a named person approves.

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A Day in the Life

Morning: processes two life-event changes and checks the carrier file. Midday: answers employee questions from the summary plan description. Afternoon: sends COBRA election notices for last week's separations. Annually: runs open enrollment reminders and confirmations.

Responsibilities
  • ·Process enrollments and life-event changes
  • ·Check carrier files and fix discrepancies
  • ·Send COBRA and other required notices on time
  • ·Answer questions from plan documents only
  • ·Run open-enrollment logistics
KPIs They Own
  • ●Enrollment changes processed within 5 business days
  • ●COBRA notices sent within required timeframes
  • ●Carrier-file discrepancies open
Tools & Integrations
SARA TalentSARA VoiceBenefits platformCarrier portals
Who Hires This Role
  • · Employers offering group benefits